Refund and Returns Policy
Return and Refund Policy

Returns

Thank you for shopping at monasmarket. We are committed to providing a hassle-free shopping experience and want you to be satisfied with your purchase.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Returns Process

  1. Contact our customer service team within 14 days of receiving your order to initiate the return process.
  2. Our team will provide you with a return authorization and instructions on how to return the item.
  3. Pack the item securely and ship it to the provided address.
  4. Once your return is received and inspected, we will send you an info@monasmarket.com to notify you that we have received your returned item.
  5. We will process the refund to your original method of payment within 7 days of receiving the returned item.

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

  • If you need to exchange an item for a different size or color, please contact our customer service team.

Shipping

  • You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

You can return the Product within 14 days of delivery. Please note that the shipping charges, if any, are non-refundable. We’re sure that while raising a return request, you will take care of the below points which will help our returns team to quickly process your request. please make sure that the original tags, labels, and packaging is retained and, the product is not damaged.